An efficient helpdesk facility is
a key component of any successful facilities
management functionality. It is essential that calls
are managed properly and challenges are handled based
on service levels so as
to fulfill client expectations as well
as illustrate operational efficiency. CAFM Software comprises
of an automated help desk solution for effective call
handling as well as rapid fault rectification.
CAFM Software facilitates helpdesk team to log, monitor as well as report on asset or
service-related incidents with optimum pace, so that a service
provider or in-house contractor is utilized proficiently and
that client service levels are assessed and maintained.
Tasks are processed by means of the system as well as their
status tracked as they progress to accomplishment.
Web-based CAFM
Software eradicates distance as well as time zone
constraints by facilitating a 24/7 helpdesk service.
This reduces pressure on centralized helpdesks
by providing building users, site-based operatives as well
as external contractors with the tools which they require
to log, manage as well as supervise operational activities,
from remote location, via internet.
A powerful CAFM Software system will offer an
intuitive, dynamic as well as user friendly interface
which allows prompt job logging
and eliminates the possibility of errors. The CAFM Helpdesk will
record and manage information like location details, work types,
service record, maintenance contracts as well as service level
agreements. It can schedule tasks and manage automatic
contractor as well as stakeholder notification. Additionally, CAFM
Software will prioritize work, determine recurring calls
and handle reactive job financial information. Job records are
date/time stamped at every phase as they proceed
towards accomplishment. Certain CAFM Software systems facilitate quotations management
functionality, which enables to review and compare submitted quotes,
that allows the selection of the most cost-effective contractor.
Most advanced CAFM Software systems offer a
superior work assignment structure that allows job requests to
be configured automatically to pre-select a service provider depending
on the type of asset, service, work type or location. Upon notification a
system generated, user-definable job work order could be delivered
to the service provider by means of their preferred
notification means for instant action. The work order could
be together with pertinent documents sent as file attachments like plans,
procedures, and images and so on.
CAFM Software facilitates helpdesk operators
and managers to keep track of the advancement of all
reactive maintenance and service events utilizing powerful management
and reporting tools, which allow jobs to be tracked against service
level agreements. A CAFM Software system can offer automated job
escalations depending on the allocated priority
to give advanced alert of impending delays as well as enabling corrective
measures to be taken. An in depth reporting functionality will
offer configurable reports to handle all aspects of job
analysis and contractor performance.
As soon as a job is accomplished, a CAFM Software
system will compute the total expense of the repair or
service utilizing pre-determined, user-definable labor rates as
well as material costs. Sub-contractor invoices could be allocated
to, and reconciled against, their associated job record,
to allow effective cost management. Thus, CAFM
Software substantially enhances operational efficiency as
well as minimizes costs pertaining to reactive maintenance
management.
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